Office Coordinator
Job Description
Overview
The Office Coordinator will act as the main contact for office activities and issue resolution with the warehouse and head office. They will also provide inside sales and support to customers in the assigned region, as well as provide full backup for the outside sales representatives.
Job Responsibilities:
- Maintain organization of the office, such as, keeping the facility customer ready, manage customer orders/shipments ensuring timely fulfillment and assisting in inventory planning/management.
- Acting as the main point of contact during business hours at the branch.
- Coordinate with the head office to establish and setup new customer accounts, including data entry and processing of new customer credit applications with the Finance department.
- Become knowledgeable regarding key features and benefits of products and product groups to promote and sell products, and provide application support to customers.
- Process customer orders and payments, including walk-in customers.
- Maintain and improve customer service by developing customer relationships and staying in contact with customers to ensure the flow of communication.
- Provide customers with accurate information regarding shipping costs and delivery times where necessary.
- Assist with timely handling and resolution of customer product complaints, including changes to purchase orders, and obtaining serial numbers and other relevant information.
- Gain a thorough knowledge and understanding of the ERP system.
- Oversee inventory cycle counts as directed by supervisor.
- Provide back-up coverage for other members
- Provide and implement suggestions and initiatives to increase overall efficiency.
- Ensure strict confidentiality with company information, as necessary.
Job Requirements:
- High school diploma or equivalent experience.
- Work experience should include a minimum of two (2) years in a B2B sales or sales support role, preferably in a related industry.
- Excellent sales skills and techniques, oral and written communication skills, typing and computer software skills.
- Demonstrates a strong commitment to meeting or exceeding company expectations, goals and objectives.
- Strong knowledge of computers and ERP systems.
- Must have strong attention to detail and a high degree of accuracy.
- Understanding the implications of new information for both current and future sales and decision making.
- Sound analytical thinking, planning, prioritization, and execution skills.
- Must be able to develop and maintain accurate and detailed product and product application knowledge.
- Exhibits a high level of integrity, mutual respect, and employee teamwork at all times.
Shifts: Mondays to Fridays, days
Salary: $45,000 to $50,000K/year
Please let us know of any accommodations required in preparation of your interview as per the Accessibility for Ontarians with Disabilities Act. Employment Professionals Canada is an equal opportunity employer.
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It has been an absolute pleasure working with your agency for the first time and I would not hesitate to recommend EPC or working with you in the future. Thank you for your professionalism, time and dedication to the process.
Employment Professionals Canada is a great way to get a starting job and get the experience you need as a newbie to work. You get as much help as you need and they’re always willing to answer any questions that people have. They’re a great place to go to and work with.
Employment Professionals Canada has been a wonderful partner to help fill our employment needs. They have taken their time to understand our company s culture and needs, and that is evident in the quality of people they recommend to us. Every request is handled in a timely manner. The team at EPC is wonderful, friendly and knowledgeable. I would highly recommend them to anyone who requires their service.
I had a great experience with them. Everyone is professional and very nice. They got me out to jobs in my field quickly and I am still at one of the jobs 2 years later. I even feel comfortable going back to them for advice. They had a genuine concern about finding me a job as soon as I needed one. I am extremely grateful for their help.
Employment professionals Canada is a great place to start a career. I have been with them for just over 2 years and I have been treated very well. The people that are in the office are amazing to work for and are very good to talk with. If you re looking for a new opportunity and great people to work with EPC!