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This role supports our client's self-service advertising customer base through chat, email and phone support.
Duties will include:
Support and expand social media self-serve advertising customer base
Demonstrate the value of advertising solutions and provide pre and post-sales support for all self-service products
Provide product and basic tool support to improve their experience and drive higher spend. Receive and log internal and/or external customer problem/request/issue and ensure proper documentation
Perform customer request/problem identification and follow defined procedures to resolve correctly
Develop and maintain knowledge of customer and customer-specific business environment
May perform follow-up on incidents with customer to ensure customer satisfaction
High School Diploma or GED (General Education Development Diploma) - minimum 1 year customer service experience required
Familiarity with online advertising products
Superior communication skills, both verbal and written
Ability to work all shifts as required (including holidays)
Excellent PC skills and keyboarding skills required
Experience using social media such as Facebook, LinkedIn, Google+, Twitter etc.
Professional Skill Requirements:
Flexible and quick learners, able to adapt to continuously evolving needs of both the business and the customer
Self-driven with attention to detail and follow through strong analytical and decision making skills that demonstrate good judgment
High level of professional customer service skills solutions mindset, helping nature, passion for the customer and customer experience
Demonstrate speed, agility, critical thinking, and problem solving skills in their work
Ability to ramp up quickly
Ability to multitask and work under pressure
Uses knowledge base and a sensible business approach to confidently make decisions
Superior communication skills verbal, written, and listening skills.
Number of Positions Available: 8
Shift: Normal business hours Monday to Friday
Schedule: Normal business hours Monday to Friday
Duration: 6 month contract with possibility of extension
Hourly Pay Rate: $13.00
Onsite only - no remote work from home.