Inside Sales/Customer Service Rep

Hamilton, ON

Posted: 03/27/2019 Industry: Construction Pay Rate: 15-17

Responsibilities
Provide exceptional customer service via over-the-counter sales as well as telephone orders
Prepare quotations for contractors and/or cash-sale customers as needed
Handling of cash sale customers
Checking the board daily; verifying the accuracy of order information
Understand customer needs and requirements including gathering and researching information
Fills orders by transferring orders to fulfillment; communicating expected delivery date; explaining stock-outs and suggest alternate products if applicable
Updating MSDS sheets as required ; filing
Assisting with other office duties as required

Requirements
Strong phone presence and experience
Experience working with Microsoft Office: Excel, Word, Outlook
Excellent verbal and written communications skills
Strong mathematical skills; ability to calculate square foot, and conversion to various weights ie cubic yard, metric tonne etc.
Strong listening and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Knowledge of masonry, landscaping and building supply materials
An understanding of blue print reading an asset

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