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Employment Professionals Canada
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USD
20.00
HOUR
true
Duties:
- Answering Inbound calls to customers to gather information or provide assistance
- Analyze customer needs and provide appropriate solutions or recommendations
- Handle customer inquiries and resolve any issues or complaints in a professional and timely manner
- Maintain accurate and detailed records of customer interactions
- Collaborate with team members to ensure customer satisfaction
Experience:
- Fluent in both English and French (written and verbal)
- Previous experience in customer service or call center environment preferred
- Strong communication skills and ability to actively listen to customers' needs
- Excellent problem-solving skills and ability to think quickly on your feet
- Proficient in using computer systems and software applications
This position requires a high level of professionalism, excellent communication skills, and the ability to work well in a fast-paced environment. If you are bilingual, customer-focused, and enjoy helping others, we would love to hear from you.
Please note that this is not a remote position. The successful candidate will be required to work on-site at our location.
Please submit your resume along with a cover letter highlighting your relevant experience and language proficiency. Only qualified candidates will be contacted for an interview.
Bilingual CSR
21 Keefer Street St. Catharines, ON L2M 6K4 CA
Posted: 09/06/2023
2023-09-06
2023-10-22
Job Number: 10466
Pay Rate: 20.00
Job Description
Duties:
- Answering Inbound calls to customers to gather information or provide assistance
- Analyze customer needs and provide appropriate solutions or recommendations
- Handle customer inquiries and resolve any issues or complaints in a professional and timely manner
- Maintain accurate and detailed records of customer interactions
- Collaborate with team members to ensure customer satisfaction
Experience:
- Fluent in both English and French (written and verbal)
- Previous experience in customer service or call center environment preferred
- Strong communication skills and ability to actively listen to customers' needs
- Excellent problem-solving skills and ability to think quickly on your feet
- Proficient in using computer systems and software applications
This position requires a high level of professionalism, excellent communication skills, and the ability to work well in a fast-paced environment. If you are bilingual, customer-focused, and enjoy helping others, we would love to hear from you.
Please note that this is not a remote position. The successful candidate will be required to work on-site at our location.
Please submit your resume along with a cover letter highlighting your relevant experience and language proficiency. Only qualified candidates will be contacted for an interview.
