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Location Manager

St Catharines, ON L2P 1M9

Posted: 06/20/2024 Job Number: 10762 Pay Rate: 60,000

Job Description

Role and Responsibilities:
  • Train new and existing employees to ensure they meet company standards and performance expectations.
  • Supervise and direct the work of all location employees, ensuring tasks are completed efficiently and effectively.
  • Conduct annual performance appraisals in collaboration with Upper Management.
  • Address employee performance issues promptly and take corrective actions in accordance with company policies.
  • Motivate and inspire employees to achieve their best performance.
  • Communicate staffing needs and adjustments to Upper Management.
  • Participate in weekly management meetings and contribute to strategic planning sessions.
  • Engage in managerial leadership development coaching.
  • Monitor and manage location work orders and Items to Return lists, ensuring timely billing and returns.
  • Strive to meet sales targets and communicate any sales issues with Upper Management.
  • Plan and discuss sales volume, future sales, and margins with Upper Management.
  • Provide exceptional customer service, guiding Service Writers to meet and exceed customer needs.
  • Ensure staff scheduling aligns with business needs and company policies.
  • Perform opening and closing procedures, ensuring operational hours are adhered to.
  • Monitor staff to ensure proper break usage and optimal productivity during working hours.
  • Maintain the vacation calendar for the location.
  • Ensure all payroll notices, such as sick calls and absences, are properly reported.
  • Follow computer program procedures to maintain accurate paperwork and inventory.
  • Handle payments (card, cash, cheque) accurately and balance cash receipts at day end.
  • Consistently sell and recommend company products and services.
  • Maintain location equipment, tools, and surroundings in proper working order, adhering to health and safety requirements.
  • Build positive customer relationships to increase satisfaction.
  • Train staff to schedule customer work at appropriate intervals.
  • Ensure sales estimate follow-ups are conducted by staff.
  • Maintain product knowledge to answer customer questions about products, services, and warranties.
  • Use computer guides (e.g., Mitchell) to complete proper invoicing.
  • Interact positively with Service Writers, Technicians, and Shop staff.
  • Train staff to complete Purchase Orders (P.O.’s), National Account Billings, Supplier Invoices, and Warranty paperwork with accuracy and consistency.
  • Respond to customer calls, emails, or face-to-face inquiries in a timely and appropriate manner.
  • Communicate effectively with Upper Management on any issues or concerns.
  • Collaborate with Upper Management to ensure location consistency and achieve sales goals and targets.
  • Adhere to Health & Safety guidelines and promote a safe working environment.
  • Foster a positive, team-oriented environment, providing and accepting help as needed.
  • Work safely at all times, utilizing provided Personal Protective Equipment (PPE) where necessary.
Qualifications and Education Requirements:
  • High school diploma.
  • Proficiency in speaking, reading, and writing fluent English.
  • Business education/training is an asset.
  • Previous experience in auto repair/tire sales is an asset.
  • Experience in computer use and software applications.
Preferred Skills:
  • Strong team player with leadership abilities.
  • Excellent customer service skills.
  • Strong organizational skills.
Additional Notes:
  • Adhere to all company policies and procedures.
  • Maintain a professional attitude towards customers and their vehicles at all times.

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About St Catharines, ON

Start your next career adventure in the vibrant city of St. Catharines, Ontario! Nestled in the heart of the beautiful Niagara region, this area offers a unique blend of urban opportunities and stunning natural landscapes. Imagine strolling through the historic downtown, with its charming boutiques and cafes, or enjoying a leisurely bike ride along the scenic Niagara River. Explore the renowned Shaw Festival Theatre, catch a game at the Meridian Centre, or sample local wines at nearby wineries. With a thriving arts scene, diverse culinary options, and easy access to outdoor activities, St. Catharines is the perfect place to grow both personally and professionally. Browse our job listings today and discover the endless possibilities that await you in this enchanting region!

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