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Office Coordinator

Vaughan, ON L5T 1W1

Posted: 10/02/2024 Industry: Industrial Job Number: 10850 Pay Rate: 45,000

Job Description


Overview
The Office Coordinator will act as the main contact for office activities and issue resolution with the warehouse and head office. They will also provide inside sales and support to customers in the assigned region, as well as provide full backup for the outside sales representatives.

Job Responsibilities:
  • Maintain organization of the office, such as, keeping the facility customer ready, manage customer orders/shipments ensuring timely fulfillment and assisting in inventory planning/management.
  • Acting as the main point of contact during business hours at the branch.
  • Coordinate with the head office to establish and setup new customer accounts, including data entry and processing of new customer credit applications with the Finance department.
  • Become knowledgeable regarding key features and benefits of products and product groups to promote and sell products, and provide application support to customers.
  • Process customer orders and payments, including walk-in customers.
  • Maintain and improve customer service by developing customer relationships and staying in contact with customers to ensure the flow of communication.
  • Provide customers with accurate information regarding shipping costs and delivery times where necessary.
  • Assist with timely handling and resolution of customer product complaints, including changes to purchase orders, and obtaining serial numbers and other relevant information.
  • Gain a thorough knowledge and understanding of the ERP system.
  • Oversee inventory cycle counts as directed by supervisor.
  • Provide back-up coverage for other members
  • Provide and implement suggestions and initiatives to increase overall efficiency.
  • Ensure strict confidentiality with company information, as necessary.

Job Requirements:
  • High school diploma or equivalent experience.
  • Work experience should include a minimum of two (2) years in a B2B sales or sales support role, preferably in a related industry.
  • Excellent sales skills and techniques, oral and written communication skills, typing and computer software skills.
  • Demonstrates a strong commitment to meeting or exceeding company expectations, goals and objectives.
  • Strong knowledge of computers and ERP systems.
  • Must have strong attention to detail and a high degree of accuracy.
  • Understanding the implications of new information for both current and future sales and decision making.
  • Sound analytical thinking, planning, prioritization, and execution skills.
  • Must be able to develop and maintain accurate and detailed product and product application knowledge.
  • Exhibits a high level of integrity, mutual respect, and employee teamwork at all times.

Shifts: Mondays to Fridays, days

Salary: $45,000 to $50,000K/year

Please let us know of any accommodations required in preparation of your interview as per the Accessibility for Ontarians with Disabilities Act. Employment Professionals Canada is an equal opportunity employer.

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About Vaughan, ON

Ready to embark on a new career journey? Explore our job opportunities in the vibrant city of Vaughan, Ontario! Known for its rich cultural tapestry and thriving economy, Vaughan offers a unique blend of urban conveniences and natural beauty. Home to attractions like Canada's Wonderland, the McMichael Canadian Art Collection, and the beautiful Boyd Conservation Park, this area provides an enchanting backdrop for your professional growth. From savoring delicious Italian cuisine in the city's Little Italy district to catching a show at the famous Vaughan City Playhouse, there's no shortage of experiences to enjoy while advancing your career. Join us in discovering the endless possibilities that await you in Vaughan!

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